Technical Support for Online Classes


If you are faculty please visit: http://www.una.edu/ets/tutorials.html


Can't find a solution here? Contact ANGEL Support via email at: ANGELsupport@una.edu

    Having Trouble? Try these first.

  1. Using Internet Explorer? Turn off Compatibility mode for the Angel site
  2. Be sure you are using a Browser supported by ANGEL.
  3. Log Directly into ANGEL.
  4. Empty your browser and Java caches.


    Try these first:

    Be sure you are using a Browser and Operating System supported by ANGEL.
    The following browsers are supported by ANGEL 8.0:
    1. Windows: Internet Explorer 8 and 9; Firefox 3.5, 3.6, 4, 5; Google Chrome 10, 11, 12
    2. Mac: Firefox 3.5, 3.6, 4, 5; Safari 5; Google Chrome 10, 11, 12
    3. Newer versions of the above browsers should work, but are not guaranteed to work. Use at your own risk.
    The following Operating Systems are supported by ANGEL 8.0:
    1. Windows: XP, Vista, Win 7
    2. Mac: OS X 10.4, 10.5, 10.6, and 10.7
    Log Directly into ANGEL.
    Bypass UNAPortal and log directly into ANGEL at https://una.ANGELlearning.com using your UNA Portal username and password.
    Empty your browser and Java's caches
    Empty browser and Java caches:

    To clear you JAVA cache, do the following:

    1. Click "Start"
    2. Click "Control Panel"
    3. Double click the "JAVA" Icon
    4. Click the "Settings" button under the "Temporary Internet Files" box
    5. Click the "Delete Files" button and click "OK" to confirm
    6. Click "OK" again to close the JAVA control panel
    Clear your browser's cache:

    To clear your browser's cache, do one of the following:

    Don't know your browser version? Click on the Browser's "Help" menu and "About (browser name)"

      If you are using firefox v3.5 or later, do the following:

      1. Start Firefox
      2. Click on "Tools" then "Clear Recent History"
      3. Change "Time range to clear" to "Everything"
      4. Click on pulldown arrow beside "Details"
      5. Check all boxes
      6. Click on "Clear Now"
      7. Close and reopen your browser

      If you are using Chrome, do the following:

        You may wish to check the Chrome support site for more detailed instructions: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
      1. Start Chrome
      2. Click the wrench icon wrench icon on the browser toolbar.
      3. Select Tools.
      4. Select Clear browsing data.
      5. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
      6. Use the menu at the top to select the amount of data that you want to delete.
      7. Select beginning of time to delete everything.
      8. Click Clear browsing data.
      9. Close and reopen your browser

      If you are using Safari (MAC), do the following:

        You may wish to visit the Safari support site for more detailed information: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9265.html
      1. Click Safari on the Menu
      2. Click "Empty Cache"
      3. Click "Empty"
      4. Close and reopen your browser

      If you are using Internet Explorer 7 (IE7), do the following:

      1. Start IE7
      2. Click on "Tools" then "Internet Options"
      3. Click on "Delete" under Browsing History
      4. Click on "Delete All"
      5. Check box for "Also delete files and settings stored by add-ons"
      6. Click "Yes"

      If you are using Internet Explorer 8 or 9 (IE8), do the following:

      1. Start IE8
      2. Click on "Tools" then "Internet Options"
      3. Click on "Delete" under Browsing History
      4. Place a check in all boxes from "Temporary" to "InPrivate"
      5. Click on "Delete"

    In ANGEL...

    How do I find the syllabus for my course in ANGEL?
    If your instructor has uploaded a syllabus it will be located under the Resources tab in your course.
    Where is the course content in ANGEL?
    The majority of course materials will be located under the Lessons tab. Discussion Topics and Chats may also be listed on the Communicate tab
    How do I see Due Dates/Availability Dates?

    To see the class milestones (a.k.a assignments & due dates) follow these instructions: Select "Tasks" at the bottom of the window to your left. Click [+] by the word Milestones to open the list. The list will show you both assigned and due dates for all class activities.

    As you complete a task, check the box by the item completed. The completed item will then drop to the bottom of your list. The milestones list will show both assigned dates and due dates as they appear in the calendar for all course activities.

    How do I view my Grades in ANGEL?
    You may view your grades under the Report tab
    1. Go to the Report tab.
    2. For Category, select Grades.
    3. For Report, select Grades.
    4. Click RUN.
    I can't see my discussion forum post.
    1. Change to Nested view
    2. Select "All Posts" instead of unread
    3. Click the refresh button on the right
    4. Click the [+] Post Title to expand all the threads
    5. Use this picture for reference (Click for large version): Picture example of text
    How do I forward ANGEL Mail to my email address?
    1. Login to ANGEL
    2. Under Course Mail, go to View Inbox
    3. Click Preferences in the upper right corner
    4. Change the Forward to Internet E-Mail field to the setting of your choice
    5. In the Email Address field, enter your email address
    6. Click Save at the bottom left
    How do I hide my old/unwanted courses in the Course list?
    All courses in Angel are divided according to semester (201210, 201220, etc.).
      To stop seeing all the courses for a specific semester"
    1. Click the minus sign (-) to the left of the category title. It will change to a plus sign (+) and all the courses will collapse.
    2. If you want to see the courses again, click the plus sign (+) to expand the list
      To stop seeing any single/multiple courses:
    1. Hover your mouse over the top of the course list (where it says Courses) and then click the pencil that appears
    2. Uncheck the boxes of the courses you do not wish to see
    3. Click Save
    4. If you want to see the courses again, repeat the process, this time checking the boxes of courses you wish to see.
    How do I cut and paste content in ANGEL? or paste from Microsoft Word?
    You cannot right-click and cut/copy and paste in ANGEL. Instead, you must the following keyboard shortcuts:
    1. Cut: ctrl+x keys on a PC or command + x on a Mac
    2. Copy: ctrl+c keys on a PC or command + c on a Mac
    3. Paste: ctrl+v keys on a PC or command + v on a Mac
      Copy and paste from Microsoft Word (and keep formatting).
    1. Copy your text from MS Word
    2. In ANGEL, at the textbox area (Mail, Discussions, DropBox, etc.), click the triangle button between the Clipboard icon and the B (bold) icon--See screen capture.
    3. Select Paste from Word
    4. Follow the instructions "Please paste inside the following box using the keyboard (Ctrl+V) and hit OK."
    5. Click Ok
    My course has materials that are in Word, PowerPoint, Excel, or Access and I don't have Microsoft Office.
    You have several options:
    1. Download Microsoft Office Viewer software from: http://office.microsoft.com/en-us/downloads/HA010449811033.aspx
    2. Purchase a student/educational version of Microsoft Office. You may wish to check with the UNA Bookstore or visit a site such as Journeyed.com.
    3. Use OpenOffice, a free and open productivity suite. More information is available at: http://www.openoffice.org
    When I follow a link I receive the message: "Navigation to the webpage was cancelled please retype the address"
    1. This error occurs with Internet Explorer 7.0 or higher. Do the following from within Internet Explorer:
      1. Click on the Tools menu
      2. Internet Options
      3. Security Tab
      4. Choose Trusted Sites
      5. Click Sites
      6. Uncheck "Require server verification (https:) for all sites in this zone
      7. Add unaportal.una.edu
      8. www.screencast.com
      9. Add una.ANGELlearning.com
      10. Click Close
      11. Click OK

    2. If you are using Internet Explorer 7 and you see this message: "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?", Answer Yes.


      Picture of This page contains both secure and nonsecure items. Do you want to display the nonsecure items message box

    3. If you are using Internet Explorer 8 and you see this message: "Do you want to view only the webpage content that was delivered securely?" Answer No.


      Picture of Do you want to view only the webpage content that was delivered securely message box

    Respondus Lockdown Browser

    My Exam/Quiz requires the Lockdown Browser
    1. You may download the browser here: http://www.respondus.com/lockdown/information.pl?ID=227634868
    2. LockDown Browser Quick-Start guide
    3. Installing the Respondus Lockdown Browser on a PC (Youtube Video, 2:49)
    4. Installing the Respondus Lockdown Browser on a Mac (Youtube Video, 2:32)
    Taking an assessment using the Lockdown browser:
    1. Close all programs, unless one is used to connect to the Internet.
    2. Locate the "LockDown Browser" shortcut on the desktop and double-click it (for Macintosh users, launch "LockDown Browser" from the Applications folder).
    3. If prompted to close a blocked program (e.g. screen capture, instant messaging), choose Yes when prompted.
    4. Login to your ANGEL course.
    5. Navigate to the assessment and select the Begin now button. (If the Begin now button is unavailable, it means that you are not running Respondus LockDown Browser.)
    6. Once an assessment has been started with Respondus LockDown Browser, you cannot exit until the Submit button is clicked.
    I rebooted my computer while Respondus LockDown Browser was running. Now the Windows Task Manager is grayed out and can't be used. What do I do?
    1. If a computer is powered down while Respondus LockDown Browser is running, the Windows Task Manager will continue to be blocked when the computer is restarted.
    2. To remove the blocking, restart Respondus LockDown Browser and exit the program properly (click the "X" in the top right corner).
    The Lockdown browser tells me I need to exit the Dell Dock.
    1. Right click on the Dell Dock and select "Close the dock". Click on "Yes" (Close the dock). (Click on "No" (Keep the dock running) or the close button to cancel.)
    2. If you don't want to be asked this question again in the future, check the box next to "Don't ask me this question again".
    For more information, check the Dell Dock documentation here: http://www.delldock.com/help/intro.htm#Closing_the_Dock
    The Lockdown browser tells me I need to exit Google Desktop.
    1. Click Exit in the Desktop taskbar icon menu. Note that if you restart your computer, Google Desktop automatically turns itself on.
      For more information, take a look at the Google Desktop documentation: http://desktop.google.com/gettingstarted.html#stop

    Turnitin

    Where can I find manuals, support, etc for Turnitin?
    Visit Turnitin's support website (this link goes to Turnitin's website)
    How do I get a confirmation number from Turnitin?

    After the submission has been completed a digital receipt is displayed on screen. A copy is also sent via e-mail to the address for the user login. Save the receipt and the paper ID it contains, as this is proof of a completed submission. The digital receipt contains a unique paper ID number, the name of the user profile submitting, the paper title given by the submitting party, the assignment title, and the e-mail address for the user submitting, as well as the body text of the file submitted

    If you did not receive a confirmation number, please notify your instructor immediately